FAQs
We are dedicated to providing you with the highest quality products and exceptional customer service. We understand that you may have questions about our products, shipping policies, or other aspects of our business. Below, we have compiled a list of frequently asked questions to help you find the information you need quickly and easily. If you have any additional questions, please don't hesitate to contact us at info@houseofsnus.com.
Frequently Asked Questions
What products does House Of Snus offer?
We offer a wide range of products including LEWA Functional, LEWA Functional Nicotine, LEWA Nicotine pouches, Helwit, Apres, Coco, Voon, Avant, VID, Cannadips (CBD Pouches category), Lagom, and Lagom Zero (No Nicotine category).
Do you ship internationally?
Yes, we ship to Europe and the United States.
How long will it take for my order to arrive?
Delivery times may vary based on your location. Generally, it takes 5-10 business days for orders within Europe and 7-14 business days for orders to the United States.
How can I track my order?
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact us immediately at mike@nordiclightpartner.com. We offer refunds for products that arrive damaged or defective.
Can I return a product if I change my mind?
Unfortunately, we do not accept returns for products unless they are damaged or defective upon arrival. Please ensure you choose your products carefully before making a purchase.
What payment methods do you accept?
We accept various payment methods including credit/debit cards and PayPal.
Do you offer expedited shipping?
At this time, we do not offer expedited shipping options. All orders are processed and shipped based on our standard shipping policy.
How can I contact customer service?
You can reach our customer service team by emailing us at mike@nordiclightpartner.com. We are here to assist you with any questions or concerns you may have.
Are your products safe and tested?
Yes, all our products are manufactured to the highest standards and undergo rigorous testing to ensure they are safe and effective. If you have any specific questions about a product, please feel free to contact us.